Clear credit and refund rules.
Last updated 17 October 2026. These rules apply when paid checkout is available.
Failed generation
If a technical failure prevents a result from being saved, we restore the generation credit. This is a credit restoration, not a bank refund. If a result is missing or a job remains pending, contact us with the account email and approximate time.
Unused pack
You may request cancellation and a full refund within seven days of purchase if none of that pack’s credits have been used. Refund requests are reviewed against the account ledger. Used credits and requests based only on a change in artistic preference are generally not refundable, subject to rights under applicable law.
Consultation & Bespoke services
For Consult, Signature, or Bespoke packages, you may reschedule your video appointment or cancel for a full refund at any time before the scheduled consultation takes place. Once the one-to-one consultation has occurred or personalized finished artwork has been delivered, the professional service portion is non-refundable. Tattoo studio session fees, ink deposits, and artist tattooing charges are between you and the tattoo studio.
Duplicate or incorrect payment
Contact us if you were charged twice, charged the wrong amount, or have a confirmed payment without credits. We verify the gateway transaction before correcting credits or refunding an eligible charge. A pending payment is not proof of success or failure.
How to request a refund
Email hello@dystinction.in from your account email, with the order reference and reason. Do not send card details or an OTP. This service has no recurring subscription to cancel.
After approval
Approved refunds go to the original payment method. Bank and provider processing times vary; we will share the confirmed refund reference when available. Refunded credits are removed, and the ledger may pause further paid use if refunded credits were already spent. Sandbox payments do not involve real money or real credits.